Job Description

TELUS International is a Canadian technology company that provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.
TELUS International offers flexible work-from-home opportunities for people with a passion for languages. The jobs are part-time, and there is no fixed schedule. Whoever you are, wherever you come from, come join our global AI community. 


TELUS International |

Job Type:

Telus International offers diverse job opportunities across different functions and levels. Some common job roles within the company include:

  1. Customer Service Representative: Providing assistance and support to customers through various channels such as phone, email, or chat.
  2. Technical Support Specialist: Assisting customers with technical issues and troubleshooting problems related to products or services.
  3. Sales Representative: Engaging with customers to promote and sell products or services, often through outbound calls or online channels.
  4. Quality Analyst: Ensuring service quality and adherence to predefined standards through monitoring and evaluating customer interactions.
  5. Team Leader/Supervisor: Managing and leading a team of customer service or sales representatives, providing guidance and support.
  6. IT/Software Developer: Developing and maintaining software solutions for internal or client-specific needs.
  7. Data Analyst: Analyzing and interpreting data to provide insights and support decision-making processes.
  8. Digital Transformation Consultant: Assisting clients in transforming their digital strategies and implementing innovative solutions.
  9. Internet Safety Evaluator: An Internet Safety Evaluator assesses the safety and appropriateness of online content, websites, or platforms. They evaluate if content aligns with predefined guidelines, policies, or legal regulations to ensure a safe and secure online environment.
  10. Personalized Internet Assessor: A Personalized Internet Assessor helps improve search engine results and online advertising by evaluating the relevance, quality, and accuracy of search queries and advertisements. They provide feedback to enhance the user experience and ensure the delivery of personalized and relevant online content.
  11. Search Query Evaluation: Search Query Evaluators analyze and assess the relevance and quality of search engine results based on specific search queries. They help search engines improve their algorithms by providing feedback on the accuracy, usefulness, and appropriateness of the search results
  12. Media Search Analyst: A Media Search Analyst evaluates the effectiveness and relevance of media search results. They assess the quality, accuracy, and appropriateness of media-related content such as images, videos, and news articles to enhance the search experience and provide valuable insights for search engine optimization.
  13. Online Data Analyst: An Online Data Analyst collects, analyzes, and interprets online data related to user behavior, website performance, or marketing campaigns. They use various analytical tools and techniques to derive insights, identify trends, and make data-driven recommendations for improving online strategies and user engagement.
  14. Captioning and Subtitling: Captioners and subtitlers create captions or subtitles for videos, movies, TV shows, or online content. They transcribe the spoken words and synchronize them with the video to make the content accessible to individuals with hearing impairments or for multilingual audiences.
  15. General Transcription: General transcription involves transcribing a wide range of audio or video content, such as interviews, meetings, conferences, podcasts, or lectures. Transcribers listen to the recordings and accurately transcribe the spoken words into written form.

Qualification path:

All candidates are required to complete and pass an online qualification exam. The key to passing the exam is reading the guidelines and eLearning material provided to you carefully and with attention to detail. You will have the option to access the exam at your own convenience, however, you will be required to complete the exam within a specific timeframe.