Gig Brand Ambassador | Work From Home | U.S.A.

Remote | Work From Home | Flexible Jobs, Virtual Assistant, Chatting, Customer Support
U.S.A
November 8, 2023
Freelance Part Time Work From Home
Application ends: December 31, 2025
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Job Description

Omni Interactions is a Business Process Outsourcing (BPO) company that provides customer service, sales, and back-office support to businesses of all sizes. They have a global workforce of over 100,000 people and they offer a wide range of services, including:

  • Customer service: Omni Interactions provides customer service support for a variety of industries, including financial services, government, healthcare, political, rapid-growth companies, retail, and travel and hospitality.
  • Sales: Omni Interactions provides sales support for a variety of industries, including financial services, government, healthcare, political, rapid-growth companies, retail, and travel and hospitality.
  • Back office support: Omni Interactions provides back office support for a variety of industries, including financial services, government, healthcare, political, rapid-growth companies, retail, and travel and hospitality.

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Gig Brand Ambassador (GBA)

A Gig Brand Ambassador (GBA) is an independent contractor who works with Omni Interactions to provide contact center services for various brands. They play a crucial role in supporting customers, solving problems, providing information, and driving sales. GBAs are an integral part of the Omni community and have access to the Omni Marketplace to find gigs and connect with potential clients.

What kind of work can I do?

Omni Interactions offers a wide range of work opportunities for Gig Brand Ambassadors (GBAs) across various industries and support channels. Here’s a breakdown of the types of work you can do as a GBA:

Customer Service:

  • Answer customer inquiries and resolve issues related to products, services, or billing.
  • Provide assistance with account setup, troubleshooting, and technical support.
  • Handle customer complaints and address negative feedback effectively.
  • Maintain a positive and professional demeanor throughout customer interactions.

Technical Support:

  • Diagnose and resolve technical issues related to software, hardware, or network connectivity.
  • Provide step-by-step instructions for troubleshooting and fix common technical problems.
  • Offer guidance on using specific software applications or features.
  • Escalate complex issues to senior technicians when necessary.

Sales:

  • Identify potential sales opportunities and engage with prospective customers.
  • Present product or service offerings and address customer concerns.
  • Negotiate deals and close sales transactions.
  • Follow up with leads and provide ongoing customer support.

Back-Office Support:

  • Process customer orders, invoices, and payments accurately.
  • Maintain customer records and update account information.
  • Handle administrative tasks such as data entry and document management.
  • Provide support to other departments as needed.

Support Channels:

  • Phone: Communicate with customers via phone calls, providing personalized support and resolving issues promptly.
  • Email: Respond to customer inquiries and requests via email, ensuring timely and informative communication.
  • Chat: Engage in real-time conversations with customers through live chat, addressing their concerns and providing solutions.
  • Text: Communicate with customers via text messages, offering quick and convenient support options.
  • Social Media: Monitor and respond to customer interactions on social media platforms, maintaining a positive brand reputation.

As a GBA, you have the flexibility to choose which type of work and support channels align with your skills, interests, and availability. Omni Interactions provides training and support to help you succeed in your role and achieve your goals as a GBA.

How much can I make?

The exact amount you can make as a Gig Brand Ambassador (GBA) at Omni Interactions will depend on several factors, including the type of work you do, the support channel you work in, the experience you have, and the performance metrics you achieve. However, Omni Interactions generally pays its GBAs between $14 and $20 per hour, with some top-paying projects offering rates as high as $25 per hour.

Here’s a breakdown of how your earnings might be determined:

  • Type of Work: The type of work you do, such as customer service, tech support, sales, or back-office support, can influence your hourly rate. For instance, sales GBAs typically earn higher rates than customer service GBAs due to the higher level of expertise and sales skills required.

  • Support Channel: The support channel you work in can also affect your hourly rate. Phone support GBAs may earn slightly more than chat or email support GBAs due to the more demanding nature of real-time phone interactions.

  • Experience: Your experience as a GBA can also play a role in determining your hourly rate. GBAs with more experience and a proven track record of success may be able to negotiate higher rates.

  • Performance Metrics: Omni Interactions often uses performance metrics, such as customer satisfaction scores, call resolution times, and sales conversion rates, to determine GBAs’ hourly rates. GBAs who consistently meet or exceed performance expectations may be eligible for pay raises or bonuses.

In addition to hourly rates, Omni Interactions also offers various incentives and bonuses to motivate its GBAs. These can include performance-based bonuses, referral bonuses, and longevity bonuses.

Overall, the earning potential as a GBA at Omni Interactions can be quite attractive, especially for those with relevant experience and a strong work ethic. With dedication and consistent performance, GBAs can earn competitive hourly rates and additional incentives, making it a rewarding and financially viable career path.

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