Job Description
Job Title: Virtual Receptionist
Company: Smith.ai
Location: Remote work from the U.S. or Mexico only
Job Summary:
- Answer calls for various businesses and professionals
- Take messages, screen clients, book appointments, collect payments, and transfer calls
- Provide business information to callers
- Be part of a team and contribute to excellent customer service
Qualifications:
- Excellent typing and multitasking skills
- High-speed internet access
- Ability to work flexible hours remotely in a quiet setting (U.S. or Mexico only)
- Professional and confident communication skills
- Computer proficiency
- Fluent English (bilingualism a plus)
Desired Skills & Qualities:
- Experienced communication skills (verbal & written)
- Ability to follow instructions and listen attentively
- Strong ethical decision-making
- Caring and respectful demeanor
- Adaptable and willing to learn
- Ability to multitask and serve clients directly
- Resourceful and a problem-solver
Requirements Before You Apply:
Here’s a breakdown of the things you’ll need before applying:
Basic Eligibility:
- Authorization to Work: If you’re based in the United States, you’ll need legal authorization to work there and be able to pass a background check.
Computer Setup:
- Desktop/Laptop: You’ll need a personal desktop or laptop computer.
- Operating System:
- Windows (assumed) – No specific version mentioned.
- Mac – MacOS Ventura 13.6.1 or earlier versions.
- Browser: Google Chrome browser must be installed.
- Display Resolution: Minimum resolution of 1024×768 pixels.
- RAM: Minimum of 8GB of RAM.
Internet Connection:
- Reliable Broadband: You’ll need a stable and reliable broadband internet connection.
- Speed:
- Ping: Less than 50 milliseconds (ms).
- Download Speed: Greater than 10 Mbps.
- Upload Speed: Greater than 3 Mbps.
- Speed Test Websites: These websites can be used to test your internet speed:
Communication Skills:
- Typing Speed: You should have strong typing skills with a minimum speed of 40 words per minute (wpm).
Work Environment:
- Quiet Environment: You’ll need a quiet space to take calls.
- Headset: A headset with a microphone arm is required.
If you’re interested and meet the location requirements, this could be a great fit!