Freelance | Independent | Mod Contractor | Remote
Job Description
Mods handle various customer experience tasks, including:
- Customer Support: Answering questions, resolving issues, and providing technical assistance through phone, email, chat, or social media.
- Community Management: Fostering positive online communities, moderating content, engaging with users, and building relationships.
- Content Moderation: Reviewing and flagging inappropriate content (text, images, videos) to ensure safety and compliance with community guidelines.
- Social Media Management: Representing brands on social media platforms, responding to comments and messages, promoting content, and engaging with followers.
- Playtesting: Providing feedback on video games to identify bugs, improve gameplay, and enhance user experience.
Location:
Remote! You can work from anywhere with a quiet and reliable internet connection.
What equipment will I need?
A computer: a laptop or desktop. Sorry, but Chromebooks and tablets won’t cut it.
An internet connection: one that is reasonably fast and reliable.
A mobile phone for two-factor authentication.
Some projects have more specific requirements. But in general, if you can browse and stream without too much lag or your fan sounding like it is going to send your computer into orbit, you should be good.
How to Join:
- Visit the ModSquad website
- Create an account and complete your profile: Highlight your skills, interests, and relevant experience.
- Browse available projects: Select projects based on your preferences and qualifications.
- Take the required assessments: Demonstrate your ability to handle the specific tasks involved in the chosen project.
- Complete initial training: Learn about ModSquad’s policies, tools, and best practices.
- Start working! Once approved, you can begin fulfilling tasks for your chosen projects and earn income.
Benefits of being a Mod:
- Flexibility: Set your own schedule and work as much or as little as you like.
- Variety: Choose projects that align with your interests and skills.
- Work from anywhere: Enjoy the freedom of remote work.
- Competitive pay: Earn based on your performance and project requirements.
- Learn new skills: Continuously develop your expertise in customer experience, communication, and technology.
- Work with awesome brands: Be part of creating positive experiences for leading companies.
Additional Information:
- While prior experience in customer service or related fields is beneficial, it’s not always required. ModSquad provides the necessary training and support.
- ModSquad operates in over 90 countries with multilingual capabilities.
- You can find more information about specific projects, testimonials from current Mods, and FAQs on the ModSquad website.