Chatdesk Expert | Worldwide | Remote
Job Description
About the Role:
Chatdesk Experts are freelance customer support agents who help e-commerce companies provide the best customer support across social media, email, SMS, and chat.
Responsibilities:
- Representation of our client brands on social media would be undertaken in a friendly manner.
- Timely and accurate responses to customer inquiries via email and social media would be provided.
- Engaging interactions that leave a positive customer impression would be crafted.
- Customer concerns would be resolved professionally and efficiently.
Why You’re a Perfect Fit:
- A strong grasp of the English language and exceptional written communication skills are possessed by you.
- A passion for helping people and a talent for problem-solving are evident in you.
- You thrive in a fast-paced environment and enjoy new challenges.
- Fluency in additional languages (French, Italian, Spanish, Chinese) is a plus!
The Chatdesk Advantage:
- Flexible Schedule: A work schedule that fits your life can be created by you.
- Work from Anywhere: The commute can be eliminated! This is a fully remote position, allowing you to work from the comfort of your home or favorite coffee shop.
- Support Brands You Love: Exciting e-commerce companies would be represented by you, and you would contribute to their customer satisfaction.
- Unlimited Earning Potential: The more you excel, the more opportunities to work with various brands and increase your earnings would be unlocked.
- No Phone Support: Interaction with customers would occur entirely through text-based channels – phone calls would not be required!
Basic Qualifications:
- Prior customer service experience is not required – training would be provided by chatdesk
- A reliable laptop/computer with internet access is required.
- Excellent written communication skills in English are required.